A Closer Look · An Extra View

Smart Home
+ App

The path beneath Pathway 13
Prepared for Dylan Jones
From Scarlet · a note before you read

Hey Dylan,

This isn't a re-do of the map I sent you. The map is the map. This is just an extra thing to think about · a closer look at what one of those pathways could actually become if you wanted to walk it all the way through.

Specifically · Pathway 13 (the smart home integrator one) has a second story under it that I wanted you to see. The story isn't install premium smart homes for a living. It's install premium smart homes, and ship an app that comes with every install, and earn quietly from that app every month for as long as the home stands. That second story is the one most integrators in the world haven't built yet.

I'm being modest with the income numbers because the first season of any new business is the proof season · not the abundance season. But I want you to see the full arc · what it could look like when the trust has been earned. So you can decide whether the journey is worth the season of underpaying yourself to get there.

· Scarlet

01 · The unowned position

The gap nobody is filling.

The premium smart home app market is structurally broken. No one owns the position that should already exist.

Lutron is lighting and shading only · the app is beautiful but you need a second app for everything else. Control4 has the largest dealer network but the app UX is dated, and as of April 2024 they made the monthly subscription mandatory. Crestron is the reference-tier reliability standard but the programming is so complex it gates out everyone but the wealthiest clients. Savant has the best iOS app UX but a smaller dealer network and a habit of strategic pivots that unsettles its dealers. Josh.ai is voice-first but newer and clients balk at paying a subscription on something they thought was bought outright. Home Assistant is technically the world's best engine · open source, 3,000+ integrations, local-first, but no commercial wrapper that an integrator can responsibly ship to a paying client.

What's missing across all of them: a unified, premium-feeling, well-supported, fairly-priced app that lives on top of a reliable backend and is run by someone who actually knows the home.

The strategic point

The "all-in-one premium app" position is unowned globally. Not just in Perth. Globally. That means the first thoughtful operator into that space gets to define the category.

02 · And in Western Australia

The supply is even thinner.

If the global market has a gap, WA has a chasm.

The Australian smart home market sits at around AU$4 billion in 2025 (IMARC Group · Renub Research) and is forecast to grow at 11–27% annually through 2030. The premium / custom-integration tier — the segment that builds the AU$30K to AU$200K installations Pathway 13 is aimed at — is roughly 5–10% of that. Realistic WA premium tier addressable market: AU$50–80 million annually.

And here's the part that matters: WA has exactly one CEDIA-listed smart home showcase in Perth. One. The Custom Electronic Design and Installation Association is the global trade body for custom integrators. East Perth Smart Home Centre is the only listed Perth dealer experience point. That's the entire visible competitive surface for premium residential smart home integration in WA.

The rest of the market is fragmented. HiFi shops upselling automation as an add-on. Electrical trades who add Control4 because a client asked. Builder subcontractors who install what the architect specified. Nobody in WA is running the engineering-led, design-aware, app-included, white-glove service shape at premium tier.

What this means for you

You don't need to be the best integrator in Australia. You need to be one of the credible ones in Perth and the South West corridor. There aren't enough of them. The market signal is real and the supply side is thin enough that a senior systems engineer with reliability instincts is structurally advantaged.

03 · Why you specifically

The factors that make you stand out.

These aren't generic. They're you. And they don't compound in anyone else operating in this market right now.

01
30 years systems engineering
Most integrators come from AV or electrical trade. You come from reliability engineering on remote infrastructure. Your instinct on uptime, mean-time-to-repair, and graceful failure is exactly what the premium tier silently pays for.
02
IBM Maximo product owner background
You've been the end-to-end owner of a global SaaS product. You understand recurring revenue models, customer success operations, software product lifecycles, and what holds a client in over years. Almost no integrator in WA has product-management depth at that level.
03
Engineering + commerce dual fluency
You can sit across from an architect and a HNW homeowner and a CFO and a Cottesloe electrician on the same job and be credible to all four. That's rare. That's the broker shape the premium market actually needs.
04
Already dogfooding the prototype
You're running Home Assistant at your own house. You're playing, learning, buying more tools. That's not casual — that's pre-validation. You're the first user of your own offer and you're already converted.
05
Published thought leader in adjacent IP
Your LinkedIn IAM Anatomy series shows you can write framework-led content that the right people circulate. That signals to architects and builders that you're not just a tradie — you're someone who thinks deeply. That's the trust currency at the top of the market.
06
Geographic credibility
Perth + Fremantle + the Margaret River corridor is your home. You can have first-name relationships with the three or four architects and luxury builders who matter most. In a market this small, that's worth more than any marketing spend.
04 · The new revenue layer

The app that comes with every install.

Every premium installation ships with an app. That app generates monthly recurring revenue for as long as the home is alive. This is the second story under Pathway 13.

You don't build the app from scratch on day one. The validation path is much cheaper than that. Phase Zero is a branded overlay on top of Home Assistant: custom dashboards, branded onboarding, a tiered service plan billed through Stripe, network monitoring via Domotz, remote access via Nabu Casa. Cost to validate: AU$5,000–15,000. Time: 4–6 weeks.

If the first two or three reference clients accept the service plan at over 70% attach rate and stay subscribed past three months · the model is validated. Then you commission a native iOS/Android app. Not before.

This staging is the whole point. You don't carry the risk of building a product that nobody buys. You let the first paying clients tell you what to build.

The three service tiers

Essentials · AU$49/month — remote access, cloud backup of system configuration, firmware updates, monthly health report.

Proactive · AU$99/month — Essentials plus remote monitoring, proactive alerts, business-hours phone support, two truck rolls per year included.

White Glove · AU$199–$299/month — Proactive plus 24/7 phone, same-week priority response, quarterly check-ins, voice and AI features, multi-property support.

05 · The shape of the business

Two revenue streams. Stacked.

Install revenue is what most integrators sell. Monthly recurring revenue is what the better ones build underneath. Together they make the business compound.

The install stream is project-based. A high-end residential smart-home installation in Perth or Margaret River runs AU$30K to AU$200K depending on scope, with gross margins typically 25–35% after hardware and labour. It's the visible revenue and it's the income most installers live on. But it's lumpy. Some months are big, some are nothing. And it doesn't compound — every dollar of revenue needs a new project to earn.

The RMR stream is subscription. Every client you install pays you a monthly fee for as long as the home is alive. Gross margins are 60–75% — software-economics shape. Each new install adds to a base that doesn't go away. By year three you're earning meaningful monthly recurring revenue from clients you installed in year one.

The structural shift

The install business is a job — better-paid than most, but a job. The RMR business is an asset — it compounds, it survives a sabbatical, and it sells for 4–6x annual revenue in the US comparables. Most premium integrators outside the US don't run RMR yet. That's the moat you're walking into.

06 · The income arc

The four seasons. Modest start. Honest growth.

No new business pays well in its first season. Trust hasn't been earned yet. The pricing has to be modest, the volume is small, the reputation is being built. The real question is whether the path through the seasons gets you somewhere worth going.

These numbers are conservative. They assume modest project values at the start, a slow climb in price and volume as your reputation builds, and a steady but not aggressive RMR attach rate. Real businesses can outperform this. Some don't. This is the honest middle.

Annual income · combined install + RMR · gross
Season One
The Proof
AU$30–50K
2–3 installs · AU$35K avg · early RMR forming
Year 1
Season Two
Validation
AU$120–170K
6–8 installs · AU$50K avg · RMR base building
Year 2
Season Three
Comparable
AU$220–310K
10–14 installs · AU$60K avg · RMR ~AU$22K/yr
Year 3–4
Season Four
Abundance
AU$380–560K
16–20 installs · AU$75K avg · RMR ~AU$55K/yr
Year 5+

The most important number on that visual isn't the abundance season. It's Season Three. That's the season the new business matches what you're earning now. Everything before it is the investment. Everything after it is the dividend.

07 · The honest comparison

Against your current path.

You said the question you really want answered is whether this could pay what you currently make. Here's the honest read.

Senior product owner roles at IBM in Australia at your tenure typically carry a total package of AU$220–280K (base + bonus + equity vesting). That's the benchmark to compare against.

Where you are now

IBM · Senior Product Owner
~AU$220–280K
Stable. Predictable. Capped at IBM's compensation bands. Other people's roadmap. International time zones. The lights you control are the office floor. No asset built underneath the salary.

The honest summary: Year 1 will pay less than your current IBM salary. Year 2 will narrow the gap. Year 3 will match it. Year 4 onwards will exceed it · and a business asset will be compounding underneath you that doesn't exist in your current role.

The question isn't whether it pays more. The question is whether the two years of lower pay are worth the asset you'll have at the end of it. That's a felt-sense decision · not a spreadsheet one.

08 · The validation path

What it costs to find out.

You don't have to leave IBM to know if this works. You can test the model on the side, in 4 to 6 weeks, for less than AU$15,000.

The validation path is small. Pick two or three friends or referrals who want a premium smart home set up. Use Home Assistant as the engine. Lay custom-branded dashboards on top of it · clean, design-led, premium-feeling. Add Domotz for network monitoring at the integrator tier and Nabu Casa for remote access. Stand up a Stripe billing flow for the three-tier service plan.

Install for those two or three clients at a modestly-discounted introductory rate. Bundle Year One of the Essentials service plan into the install proposal so it lands without friction. Then watch what happens in the first three months.

If 70% of those reference clients keep the service plan past month three · the model is validated. If they refer one or two more clients to you · the model is more than validated, it's referenced. That is the moment to leave IBM. Not before.

What you'd test in Phase Zero

1 · Will premium clients pay a monthly service fee on top of the install? Industry data says yes (Snap One forced the trail in 2024) but you want to see it land with WA clients specifically.

2 · Can you deliver the white-glove experience at the AU$99–$199 tier? The margin shape says yes. The operational shape needs to be tested.

3 · Do the architects and builders refer you? One reference client + one architect introducer = a flywheel forming. Two = a pipeline.

09 · What you're really building

The asset underneath the income.

The income story above is the visible part. The deeper story is what's compounding underneath it.

By Year 5 of the path, the RMR base alone — the recurring monthly revenue from installed clients — sits at roughly AU$55–80K per year. Custom integration businesses with strong RMR bases sell for 4–6x annual RMR in US comparables. That puts the RMR alone at a business asset value of AU$220K–480K by Year 5, on top of the install revenue and on top of any tangible equipment or brand value.

By Year 7 with sustained growth the RMR can be at AU$130K/year, which puts the asset value at AU$520K–780K. That's a number that survives an injury, that funds a sabbatical, that lets you sell down or sell out when you want to, that supports an apprentice or partner without dilution.

Your current IBM role doesn't build an asset underneath you. It pays a salary and that salary stops the day you stop. The smart home + app path builds two things at once: it pays you while you work, AND it compounds an asset that has its own value when you stop.

From Scarlet

It's not a verdict.

This isn't me telling you to do it. It's me showing you what one of the pathways from the map actually looks like when you look at it closely. So you can decide from a clearer picture, not from a vague sense of "smart homes might be interesting."

The numbers are modest because the first season of any new business is modest. The growth is real because the market is structurally underserved and your background is a structural advantage. The validation path is small enough that you can test it without quitting IBM. The asset that builds underneath is the thing that makes this different to "just another consulting gig."

Take what serves you. Leave what does not. The map remembers where you have been. And if any of this lights something up for you · we can keep going.

· Scarlet
Income figures are illustrative ranges based on industry benchmarks (CE Pro · CEDIA · IMARC Group · Renub Research · Snap One investor reporting · Domotz published pricing). Real outcomes will vary with execution, market conditions, individual client mix, and operational decisions. Currency in AUD unless noted. This document is prepared as a strategic thinking aid for Dylan Jones · not as financial advice or a guarantee of business outcomes.